New Public Managements påverkan på Välfärd Gävle : Utifrån en inblick i Public Value Management

Sammanfattning: Aim: The aim of this study is to investigate the impact of New Public Management on Välfärd Gävle through its reforms. Method: This qualitative study has been conducted through eight semi-structured interviews, three of the respondents worked in management whereas the other five was coworkers. Result & Conclusions: Although NPM has a clear impact on the organisation it is considered to have flaws because of its failure to make the management more effective. The conclusion is that management tools such as PVM should have a complementary impact on the organisation based on the flaws of NPM. Suggestions for future research: For future research in NPM, a normalized framework that describes the attributes of NPM is needed. This would make future studies more comparable and will hence improve the understanding of NPM. Contribution: This study contributes to the opportunity of further understand how NPM can be used optimally in the public sector, through a comparison with PVM.