Functionality assessment of inventory management software for SME

Sammanfattning: For numerous companies today, one of the key elements for successful competing in the market is an optimized inventory management. Inventory management is about satisfying the customer need, while keeping the inventory costs as low as possible. This report discusses the functionality assessment of inventory management software for small to medium sized enterprises (SME). It is an investigation motivated by the fact that high-end inventory management solutions are becoming financially available for SME via the SaaS technology. The main question that this study aims to answer is therefore what functionalities and functionality characteristics in external high-end inventory management solutions enable competitive advantage for SME’s. A survey complimented by a number of interviews was conducted in order to gain a broad picture of what the SME’s need from these solutions. The answers obtained from the SME respondents were compared to relevant literature, and from that the conclusions were drawn. Furthermore, a QFD analysis was made to evaluate how well an existing high-end-solution matches the SME requests. The result of the study shows that there are many similarities between what the SME need and what the large companies need in terms of functionalities in these systems. However, the study also shows that, for optimal use, these functionalities must be delivered by the system developers in a way that is better suited for SME’s.