Decision Support System- Research on the application of DSS in China's Banks

Sammanfattning: Information system is widely used in financial area all around the world today, and businessintelligence systems has draw more and more attention from both academia and businesscircles. Based on this situation, we carried out our research. The main purpose of our researchis to find out how Decision Support System (DSS) is used in China's banks. As there are morethan five hundred banks in China, we choose the four biggest commercial banks(which hascover more than 85% of financial activities in China's banking area) as examples to study. Wesent Emails and made telephone calls to different roles in these four banks, from chiefinformation officer, managers of business to normal staff. Before carried out interviews, wedid literature study to set a scientific background for our interviews. After the collection andanalysis of data from both interview and literature study, the result is presented in threechapters. The theoretical study part introduces the theory background of DSS and how it isused in banks, the framework of the DSS and the basic model of the DSS, also newtechniques in DSS. The Empirical results part introduces the results got from interviews. InAnalysis part the results from the former chapters will be combined and analyzed, in this partwe presents the application situation of DSS in China's banks, the affection of DSS on banksemployees and improvement and drawback DSS brings to China's banks. Also newtechnology of decision support system and its application. And the last part we would drawconclusions for this thesis and summarize results from the interviews and theories andevaluate the whole research process. And the introduction of our research and the methodsused to achieve the research goal will be introduced in the first two chapters.