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1. 1. Process Improvement Strategy for Public Sector Organizations : A case study at Linköping Municipality - MoS department

   Master-uppsats, Linköpings universitet/Logistik- och kvalitetsutveckling

   Författare :Deepika Dronamraju; [2018]
   Nyckelord :Process Improvements; Strategy; Public Sector; Municipal Organization; Municipalities; Six Sigma; Lean; Customer Orientation; Customer Satisfaction.;

   Sammanfattning : The public-sector organizations have been in limelight for research work about the implementation of various quality management approaches with the evolution of process management ideology into this sector. The awareness among the citizens regarding their rights and demand for qualitative service has been increased which led to the focus on the quality management approaches like Six Sigma and Lean. LÄS MER