Sökning: "Elias Tinkler"

Hittade 1 uppsats innehållade orden Elias Tinkler.

  1. 1. Fostering Continuous Improvement and Innovation Through the Complaints Process : A case study at a global manufacturing company

    Uppsats för yrkesexamina på avancerad nivå, Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Författare :Elias Tinkler; Patrik Westlin; [2020]
    Nyckelord :Complaints management; Quality management; Knowledge management; Exploitative and explorative quality management; Performance measurements;

    Sammanfattning : Quality and innovation are central elements in a successful business, where organizations are not solely looking to satisfy existing customers with high quality but to create novel solutions for future customers as well. As a result, addressing both concepts are vital for sustaining business longterm, which has led to a conflict regarding where companies should allocate their efforts. LÄS MER