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1. Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives
Master-uppsats, Handelshögskolan vid Umeå universitetSammanfattning : Efficient functioning of service providing organizations highly depends on quality of their services as it contributes to companies’ competitiveness and customers’ satisfaction (Gill, 2009, p. 533). Thus, quality management should be an integral part of service organizations’ performance. LÄS MER
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