Sökning: "Gill Wide"

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  1. 1. Service quality in healthcare: quality improvement initiatives through the prism of patients’ and providers’ perspectives

    Master-uppsats, Handelshögskolan vid Umeå universitet

    Författare :Anna Globenko; Zinaida Sianova; [2012]
    Nyckelord :Service quality; healthcare service quality; perceptions of quality; patients and healthcare service providers; efficient quality management; TQM; Lean; Six Sigma;

    Sammanfattning : Efficient functioning of service providing organizations highly depends on quality of their services as it contributes to companies’ competitiveness and customers’ satisfaction (Gill, 2009, p. 533). Thus, quality management should be an integral part of service organizations’ performance. LÄS MER