Sökning: "Service quality"

Visar resultat 1 - 5 av 1832 uppsatser innehållade orden Service quality.

  1. 1. Research on Return Logistics in Online Shopping Environment - A case study of Taobao

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Sijia Yu; Wantong Zhao; [2020-06-22]
    Nyckelord :E-commerce environment; Return Logistics; Logistics model;

    Sammanfattning : MSc in Logistics and Transport Management.... LÄS MER

  2. 2. Game of Drones - Viability Study of Drone Deliveries in Swedish Rural Last Mile Transport

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Lena Persson; Ling Liu; [2020-06-22]
    Nyckelord :Drone; UAV; Last mile; B2C; Logistics; Rural area; Sweden;

    Sammanfattning : MSc in Logistics and Transport Management.... LÄS MER

  3. 3. A calculation framework and applicable tools to estimate freight rate and carbon emissions for road transport - A study at Volvo Group Trucks Operations

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Daqi Liu; [2020-06-17]
    Nyckelord :cost breakdown theory; cost elements; road freight rate; transport carbon emissions; transport service purchasing; Excel VBA; estimation framework;

    Sammanfattning : MSc in Logistics and Transport Management.... LÄS MER

  4. 4. “Ingen kommer ihåg vem som var först, men alla kommer ihåg vem som gjorde fel” - En intervjustudie med svenska kriminaljournalister och ansvariga utgivare

    Kandidat-uppsats, Göteborgs universitet/Institutionen för journalistik, medier och kommunikation; Göteborgs universitet/Institutionen för journalistik, medier och kommunikation

    Författare :Paula Llopis Martínez; Sanna Puoskari; Matilda Falk; [2020-02-13]
    Nyckelord :journalism; crime reporters; ethics of journalism; digitalization; qualitative in-depth interviews; investigative journalist.;

    Sammanfattning : Aim of thesis: The main purpose of this study is to investigate how Swedish publishers and journalists reporting on crime relate to and discuss media ethics in their daily work and how the digitalization has influenced their work. To fulfill this aim, four questions were constructed:1. LÄS MER

  5. 5. The Relationship Between Service Quality, Customer Satisfaction and Brand Loyalty : A study comparing Generation X and Y in Sweden

    Kandidat-uppsats, Jönköping University; Jönköping University; Jönköping University

    Författare :Jennifer Hertzberg; Louise Rask; Samuel Bengtsson; [2020]
    Nyckelord :Brand Loyalty; Service Quality; Customer Satisfaction; Generation X; Generation Y;

    Sammanfattning : Businesses are constantly trying to find new strategies that help them gain loyal customers, in order to avoid the considerable cost of attracting new customers. This thesis analyzes if service quality has any significant impact on brand loyalty, where customer satisfaction is used as an indicator for brand loyalty. LÄS MER