Sökning: "Nina Dijnér"
Hittade 1 uppsats innehållade orden Nina Dijnér.
1. Service Recovery Paradox: A quantitative research concerning customer post-recovery satisfaction in the service sector
Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)Sammanfattning : The phenomena when customers perceive a service as better after a failure and the following recovery process has occurred is called service recovery paradox. In the case of the paradox, customers are more satisfied post-recovery in comparison to if the failure would not have occurred. LÄS MER
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