Sökning: "customer satisfaction"
Visar resultat 1 - 5 av 1003 uppsatser innehållade orden customer satisfaction.
1. Understanding The Business Value Of Customer Data From Connected Services - An exploratory case study of what business value an emerging automotive OEM can create from customer data generated by connected servicesMaster-uppsats, Göteborgs universitet/Graduate School
Sammanfattning : The rapid development of connectivity accelerated by a myriad of emerging technologies contribute to an ever-growing volume of data in which companies have realized the need for, and value of, becoming data-driven. Data, and more specifically, customer data, is thus a promising area for transforming insights into actions which identifies new value creation opportunities to enhance business performance. LÄS MER
2. Improve Customer Engagement by Implementation of Service Robot - A case study in collaboration with Husqvarna GroupMaster-uppsats, Göteborgs universitet/Graduate School
Sammanfattning : Background and Purpose: Customer engagement has strategic importance for firms since itenhances the performance of the firm in various aspects. Nowadays, firms are employingadvanced technology to increase customer engagement. LÄS MER
3. Understanding customer experience and repurchase intention in live streaming shopping: An empirical study in ChinaMaster-uppsats, Göteborgs universitet/Graduate School
Sammanfattning : MSc in Marketing and Consumption.... LÄS MER
- Master-uppsats, Göteborgs universitet/Graduate School
Sammanfattning : MSc in Logistics and Transport Management.... LÄS MER
5. The Role of the Physical Store in an Omnichannel Strategy : A qualitative study of Generation Z in the Swedish fashion industryMaster-uppsats, Umeå universitet/Företagsekonomi
Sammanfattning : The modern retail landscape is experiencing a continuous change due to digitalization. With the growing number of available channels, consumers' consequent behavior within the fashion retail environment are becoming ever more complex. LÄS MER