Sökning: "Roland Buwag"

Hittade 1 uppsats innehållade orden Roland Buwag.

  1. 1. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden

    Kandidat-uppsats, Ekonomihögskolan, ELNU

    Författare :George Panteloukas; Albert Mbu Etonga Asopo; Roland Buwag; [2012]
    Nyckelord :Service quality; customer satisfaction; SERVQUAL; grocery stores;

    Sammanfattning : Service quality and customer satisfaction are important concepts to grocery industry.  It is therefore important for companies to know how to measure this construct of expectations and perceptions because consumers’ expectations of service quality are increasing and people are becoming more and more critical of the quality of service they experience. LÄS MER