Sökning: "William Osei-Darko"

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  1. 1. Customer Care and Service Quality in Ghana Tax Agencies

    Magister-uppsats, Blekinge Tekniska Högskola/Sektionen för management

    Författare :William Osei-Darko; [2012]
    Nyckelord :Customer care; Service Quality; Peceived Quality; Service quality construct;

    Sammanfattning : This study assessed the effectiveness of the application of the principles of service quality in tax administration. The methods and processes employed to carry out this study include survey methods. Interview schedule was also used as the instrument to collect data from both the tax payers and the manager of the VAT office. LÄS MER