Sökning: "William Osei-Darko"
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1. Customer Care and Service Quality in Ghana Tax Agencies
Magister-uppsats, Blekinge Tekniska Högskola/Sektionen för managementSammanfattning : This study assessed the effectiveness of the application of the principles of service quality in tax administration. The methods and processes employed to carry out this study include survey methods. Interview schedule was also used as the instrument to collect data from both the tax payers and the manager of the VAT office. LÄS MER
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