Förändringsledningens betydelse vid implementering av automatiseringsprocesser : Managementmodeller, nödvändigt eller avgörande för att lyckas med förändringsarbetet?

Sammanfattning: Title: The importance of transition management during implementations of automised processes: Management models, are they crucial for the successful implementation of organizational change? Authors: Anca Carpinisan & Jonas Bogren Transition management is very common within companies, mostly because development and change is an ongoing process. Transition management has become increasingly important when companies are developing, especially when they are implementing process automation. The insurance industry is facing a very interesting future because they have a lot of room for process automation. The main pupose of this study is to gain knowledge and understanding of how transition management works and what makes it successful when implementing process automation. This study was made at an insurance company in Sweden. In order to best answer the questions in this study we have used a qualitative research strategy with an inductive approach. The data has been collected through nine semi-structured interviews from project managers. The empirical data and the theories helps us produce the results. John P. Kotter’s eight-step model is used to clarify which parts of this method that need to be used to have a successful change of process. Theories about communication and motivation are also used to better understand the transition management process. The findings of this study tell us that not all of the eight steps in John P. Kotter´s model are necessary in order to have a successful transition management process. We found that the team, authority and mandate as well as motivation are the key factors that determine how successful transition managements are when implementing process automation. The success of a transition management process has more to do with human psychology and conviction of the employees regarding the benefits of implementing it, rather than following a strict management model.