Måste vi använda det här? : Acceptans av obligatorisk digitalisering inom den offentliga sektorn

Sammanfattning:  A rapidly growing number of employees within the public sector are subject to mandatory digitalisation where they are expected to accept and adopt new technological solutions.This thesis uses a qualitative approach to examine which factors influence the acceptance of new mandatory technology with employees in the public sector. Through the application of UTAUT as a theoretical framework four factors are examined together with their influence on the employees’ acceptance, both negatively and positively. The data was gathered through semi-structured interviews with employees at the Social Administration of the Skellefteå Municipality regarding their internal Helpdesk system and support department. The responses were analysed through an abductive thematic analysis. The results show that the vast amount of information and the systems employees at the Municipality already have to their disposal remain largely unused. The employees do not see the advantages in using it, they find it difficult to access the information and, in some cases, they are not even aware that it is available. The conclusion is that social influence plays a small role for the acceptance but the employee’s view on performance expectancy and effort expectancy are highly influencing factors. The most important factor is how the organisation can facilitate for the employee through training,communication and information.