Tidmätning i omsorgsarbete : En kvalitativ studie om hur hemtjänstpersonal upplever digitala tidmätningssystem

Sammanfattning: The purpose of this study has been to explore how home care workers experience the use of ICT (that is, digital systems for time registration) in their work. The data collection took place through qualitative semi-structured interviews of seven home care employees in two different Swedish municipalities in Stockholm. Furthermore, a thematic analysis was performed by transcribing the interviews and trying to find common patterns or themes. The interviewees statements have been analyzed using two different theories: the role theory and Davies' (1994) theory of clock time and process time. The results show that the home care staff experience that the use of ICT leads to time pressure and stress during the working day. It also appears that the home care staff may experience the time registration system as a control function or monitoring method on them and their work. Other interviewees, on the other hand, describes that the registration of time contributes to increased security for both home care staff and the elderly care recipient. Finally, the results show that ICT is considered to contribute to an efficient and flexible home service work.