Mixed Reality Displays in Warehouse Management : A study revealing new possibilities for Warehouse Management and Tangar

Sammanfattning: This work has investigated how head-mounted-displays can enable more efficient and better work conditions for warehouse workers. Head-mounted-displays have increased in popularity among companies because of an increase in the field of e-commerce, therefore warehouse labour was an interesting area to review. The purpose of this project has been to investigate how head-mounted-displays can simplify warehouse work and to find an area where Tangar can be utilized. Tangar is an application to facilitate indoor navigation by helping users to reach points of interest. Through a mixed methodology approach that utilizes both quantitative and qualitative methods, a broad understanding in warehouse and inventory management have been established. The potentials of head-mounted display were evaluated using empirical and theoretical studies. Based on an early concept that was evaluated by a collaboration with a warehouse-solution company, factors that are of importance in warehouse management were identified. A decision to direct the project towards order picking was taken as it is a fundamental process within warehouse management. Three concepts were generated that harness the benefits of head-mounted-displays. With an informed decision the benefits for each of the concepts were compared with important parameters for a profitable warehouse management. It turned out that "Pick-by-Light", a common system in warehouse management, can be made virtual using head-mounted-displays. Since the system had never previously been operated virtually, an extensive study needed to be done in order to evaluate the viability in order-picking to propose a final concept. An experimental environment was set for the empirical studies, and two other common order picking systems were compared to the virtual Pick-by-Light system. Quantitative data in the form of time measurements from the order picking as well as picking errors and qualitative data from a NASA-TLX survey, was extracted from twelve users. A total of 360 samples from the quantitative study and 36 questionnaires from the qualitative study was then analysed. The result resembled those from similar studies with a conventional Pick-by-Light system. Thus, parallels were drawn that indicated that the virtual system had good potential to perform at least as well as a regular Pick-by-Light. A virtual Pick-by-Light system might be able to reduce implementation-, work- and operational costs as the use of material is replaced by a virtual product, and also no installation is required. With the combination of Tangar, there is also a potential that a virtual Pick-by-Light system could be more efficient and accurate. The disadvantages of the conventional Pick-by-Light system are also that confirmations are ineffective and that workers find it difficult to get an overview of pickplaces. Which can potentially be eliminated with the proposed concept. However, a new generation of hardware and further studies are required in order to establish a final concept. The Magic Leap One, which is the head-mounted-display used in the project, is new. Many problems regarding the display have been discovered during the project and affected the results of the user studies. Further studies need to be done with other displays to determine the validity of the results of this work. In summary, this work gives an introduction in how "Mixed-reality" can be used in warehouse management and recommendations for continued work.