Hur stödjer systemutvecklingsmetoder kommunikation mellan systemutvecklare och kund?

Sammanfattning: Abstract This paper discusses how system development methods today support communication between system developers and their customers and end users. Today there are many system development methodologies with different aims and emphases. It is difficult, however, to find among these methods those who promote good and effective communication with customers because so many of these are very technically rooted and not as much directed towards the soft aspects of systems development - i.e. Human aspects. Our own experiences tells that a simple interview can be initialized without us having an idea what to ask the customer about or how to structure it up - nonetheless it’s done, but the outcome is just chance. This is however not an effective way to work. Yes! We do the interview, but the implementation is another issue!   By interviewing established system developers and looking into different system development methods, the aim with this work was to find out how well these methods aid the communication between developers and their customers or end users. The result of this paper shows that there is a need to ingrain communication in system development methods to support the dialog between developers and customers. There were also suggestions considering the development of communication tools which may be a solution to this problem.   With this paper we mean to put the spotlight on this particular area to hopefully push the issue further.       Key words: System development methods, communication, system developers, customers, end users.