I ljuset av flyktingströmmen : En kvalitativ studie om socialsekreterares arbetssituation

Sammanfattning: The purpose of this study was to understand the social workers experience of the work situation and how it affects them, in the light of the refugee stream. Eight social workers in the social child protection services participated in the study, which was designed as a qualitative study. The data was collected using semi-structured interviews to understand social workers perception of their working situation and how they were affected by it in the light of the refugee stream. The study revealed that there have been several changes in the work situation due to the refugee stream in 2015, where the changes also are the factors that social workers feel that they were affected by. The results show that social workers' ideal picture of the work situation differs from the work situation they experience right now. The working climate changed for the worse when the errand amount increased, which affected the client work and led to feelings of inadequacy. The social workers used different protection strategies to deal with the deteriorating working situation, but also had the help of various personal factors. The study results also shows that the increased demands led to reduced feelings of control and that the social workers felt supported in varying degrees and forms. Increased overtime, stress and worsening well-being, led to the impact on privacy and increased sick-leaves. The deteriorating working situation led to lower quality of work, more temporary solutions and reduced legal certainty. Lack of time meant that new employees received an inferior introduction, which affected staff turnover.