Sökning: "Hovsep Louis Hazko"

Hittade 1 uppsats innehållade orden Hovsep Louis Hazko.

  1. 1. Upplevelse av kundservice : En komparativ studie om skärmbaserad- och telefonbaserad kundservice

    Magister-uppsats, Högskolan i Borås/Akademin för textil, teknik och ekonomi

    Författare :Blerina Asllani; Hovsep Louis Hazko; [2020]
    Nyckelord :Customer service; Screen-based; Phone-based; Customer experience; Customer service options; Questions and answers; Phone; e-Mail and Chat; Kundservice; Telefonbaserad; Skärmbaserad; Kundupplevelse; Kundservice alternativ; Vanliga frågor och svar; Telefon; E-mail; Chatt;

    Sammanfattning : Due to the increasing online commerce in Sweden there are more and more companies who are focusing on their online business and more and more customer are buying clothes online. This means that there has been a transition from the physical store form to the online commerce. LÄS MER