Sökning: "Niclas Dellham"
Hittade 1 uppsats innehållade orden Niclas Dellham.
1. An Empirical Model of Customer Relationships and Value Creation In a Service Industry
D-uppsats, Handelshögskolan i Stockholm/Institutionen för redovisning och finansieringSammanfattning : This paper presents a model in which measures of customer and employee satisfaction, as well as other measures, are inserted into a model of the value creation process of a service company in order to better understand their relevance in business. The model is supported using theory, starting in the Service Profit Chain theory from Heskett et al. LÄS MER
Resultatsidor:
1