Sökning: "Stina Sirén"

Hittade 1 uppsats innehållade orden Stina Sirén.

1. 1. “Fake it til you make it” : - en kvalitativ studie om butiksmedarbetares upplevelser av emotionellt arbete

   Kandidat-uppsats, Örebro universitet/Institutionen för humaniora, utbildnings- och samhällsvetenskap

   Författare :Malin Ramström; Stina Sirén; [2023]
   Nyckelord :Retail; retail employee; store manager; customer interaction; handling emotions; emotional labor; emotional rules; surface acting; deep acting; social support; organizational conditions;

   Sammanfattning : The purpose of this study is to increase the understanding of how retail employees experience the organizational conditions in the workplace in order to be able to perform emotional work in relation to customers. The study is conducted through six qualitative semi-structured interviews with retail employees who are employed in different companies in the retail industry in Sweden. LÄS MER