Sökning: "e-servqual"

Hittade 2 uppsatser innehållade ordet e-servqual.

1. 1. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction

   Kandidat-uppsats, Högskolan Kristianstad/Fakulteten för ekonomi

   Författare :Oliver Bacetic; Adam Persson; [2018]
   Nyckelord :Customer satisfaction; Service quality; e-SERVQUAL; SSTs; TAM;

   Sammanfattning : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. LÄS MER

3. 2. Service på Internet – Hur service erbjuds av företag som säljer resor på Internet

   Kandidat-uppsats, Institutionen för ekonomi och företagande

   Författare :Carolina Björk; Anna Lengroth; Sofie Eggeborn; [2010]
   Nyckelord :web based service; service encounter; the moment of truth; service quality over the Internet.; Service på Internet; servicemötet; moment of truth; servicekvalité på Internet.;

   Sammanfattning : Business across the Internet has increased in recent years and most companies that are selling trips have increased their sales online. Many companies that are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. LÄS MER