Optimering av schemaläggning utifrån Leans principer : En fallstudie

Sammanfattning: The profession of naprapathy came to Sweden in 1970 and has been a certified profession in Swedish health care since 2007. Given that naprapathy is relatively new in Swedish healthcare and is mainly conducted by private actors, it is of great interest to investigate what is considered an effective clinic, "more Lean", linked to the time optimization of a naprapath and more specifically the scheduling. The purpose of the study is consequently to identify the scheduling process and any shortcomings in it, as well as to report opportunities for improvement linked to the utilization rate of working hours. In order to fulfill the purpose of the study, it was considered relevant to start from theories within mainly Lean, process mapping and the Cornerstone model. The design that has been used for the study is a single case study. Within the framework of the case study, benchmarking and document collection have been carried out, as well as surveys and interviews. Collected data gave a result which meant that the case study company has a utilization rate of the time of 66 percent and waste of 34 percent. The questionnaires answered that the most common expectations that the clinic is open are Monday to Friday between 8 and 18, and the most common times that customers have the opportunity to visit the clinic were Monday to Sunday at 16-18. Based on the results given, it was established based on Lean's principles that the main shortcomings of the scheduling process are the following: Short-term thinking, demand does not control, uneven workload and non-continuous workflows. These shortcomings are best addressed based on Lean's principles by: Creating goals and vision, creating scheduling routines, conducting customer surveys and optimizing systems.