Fallstudie: Lean i Outnorths outboundprocess

Sammanfattning: Abstract Title: Case study: Lean in Outnorth's outbound process Researchers: Jana Gustafsson, Alison Karlsson & Ellen Wiss Gullberg Examinator: Helena Forslund Supervisor: Fredrik Lindblad   Background: At the company Outnorth the outbound process, picking and packing to customer, is of great importance. Working with Lean, meaning the strive to eliminate waste, has begun in their outbound process and the researchers had the possibility to complement Outbound's ongoing work. Through mapping a flowchart of the current process different kinds of waste were identified. Then recommendations of which Lean tools to implement were made in order to reduce the wastes in the outbound process.   Purpose: The study's purpose is to, through a status report of the outbound process at Outnorth, identify logistic improvement possibilities and to suggest solutions through the Lean perspective.   Research questions: (1) What does the current outbound process at Outnorth look like? (2) What wastes are identified in the outbound process at Outnorth according to Lean? (3) How can the improvement possibilities in the outbound process at Outnorth be implemented through the use of Lean?   Method: Through interviews, the outbound process was mapped out in a process flowchart. Through further interviews and surveys, different forms of waste according to Lean could be identified in the outbound process. Finally, theory about Lean was used in order to show how the different kinds of waste can be handled.   Conclusion:There are forms of waste according to Lean in Outnorth's outbound process and many of these can be eliminated through the use of Lean tools.   Keywords: Lean, Lean tools, 5S, five why, process, process flowchart and outbound.