Användarnas förväntningar vid införande av nytt informationssystem

Sammanfattning: New informationssystems gets introduced within different organizations each day. It has shown that those introductions is something that can go wrong wich can have significant consequences. With every system to get implemented and be used by humans comes users expectations from these humans. In previous research it has come to light that those expectations matter for how good the system later on will be used. But what impact does users expectations have when introducing a new information system? 15 people who will later be introduced to an informationsystem were interviewed to see what they had for system expectations. With action research as a onset, the introductions of the system were then observed, followed by a questionnaire that users were asked to answer. Data was then analyzed with a dynamic and flexible thematic-deductive analysis method. The result of the study shows that people with negative expectations find it harder to learn, have a greater tendency to refuse the system and find the system more difficult to use, which may result in the old system kept.