“I had to find my own way” A qualitative study of how middle managers handled the challenge of providing support to their subordinates during a sudden enforced change

Sammanfattning: The covid-19 pandemic plunged the world into an experiment in work-from-home without any collective experience in how to manage this situation. During a crisis characterised by social distancing and blurring lines between home and work, providing support to employees is important. Middle managers, being in-between upper management and subordinates, were in a special situation of having to balance new demands from both sides. In light of this, the purpose of our study was to investigate how middle managers handled the challenge of supporting their subordinates during the pandemic. To achieve the purpose of this study, a qualitative research methodology was applied. We investigated middle managers experiences of supporting their subordinates during the pandemic. The data was collected through 8 semi-structured interviews with middle managers working in Sweden. Our results show that during the pandemic middle managers had to adopt empathic behaviour as leaders and adapt their way of leading to each subordinates needs.