Är robotrådgivning framtidens nya investeringsrådgivare?

Detta är en Kandidat-uppsats från Södertörns högskola/Institutionen för samhällsvetenskaper; Södertörns högskola/Institutionen för samhällsvetenskaper

Sammanfattning: Background Digitalization have been affecting the world industries the past years. With this, Banks have been digitizing their products and services for their customers to be competitive in the sector. The investment advisement has been a part of this digitization. Banks nowadays compete with robo-advising, which originates from the USA. In Sweden this is relatively new for both the banks and the customers, and therefore has some challenges to face, before it can replace the traditional investment advising. Purpose The purpose of the study is to investigate and compare the robo-advisement to the traditional investment advising, but also to explore if the users of the robo-advice thinks if it is enough developed to replace the traditional investment advising.  Method To achieve the results for our study, we have chosen a qualitative method with the use of semi-structured interviews with ten respondents which meets the requirements to participate in the interview for the study’s purpose. To give a brief overview of the respondents answers we will conclude them into tables, and to attain the purpose of the study we will analyze the results with the theories used in our study and previous research in the subject. Conclusion After analyzing the results we have come to a conclusion that the robo-advice need to be more developed due to its incompatible function to process the information from the users to offer them a complete investment advisement. Therefore the robo-advisory is not yet ready to replace the traditional investment advising but could still be used as a good complement together with the physical interaction of the users and investing advisors. This because of the time efficiency of the robo-advisement and the traditional investment advisors capability to build a relationship and create trust in between them.

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