Kommunikation intern och externt på en inköpsavdelning. : En fallstudie av Gävle sjukhus under Coronapandemin.
Sammanfattning: Abstract The basic responsibility for a purchasing department is to secure all the goods and services needed for an organization. In general, the department is, trying to become a a major part of the organization and its functions are becoming increasingly automated. In this work, the communication between the purchasing department and its suppliers is examined. The study was conducted at Sweden, the largest employer in the county with 7,500 employees at the time of the study. The purpose of the thesis is to investigate whether the communication in the purchasing process in healthcare has changed during corona pandemic. The data was collected via four interviews, with both the purchasing department's staff and two suppliers. The interview was conducted via physical meetings with the purchasing department, but also via phone. In order to succeed in work, it was important to know what questions needed to be asked in order to get optimal answers during the interviews. Data collection provided the basis for the case study because the collected information came from people who have knowledge in the research area, which made it easier to reason and give concrete answers to the research questions. The results of the study show that certain mistakes can occur in the communication between the purchasing department and the suppliers. The mistakes can reflect negativity on the overall communication and makes it more difficult for the actors to understand each other. However, under the pandemic, communication became much better because both parties became more willing to help each other out during the difficult situation. The good relationship between the parties allowed them to avoid problems regarding the purchasing process during the pandemic. Keywords: Purchasing, external communication, internal communication, procurement, Pandemic.
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