Sökning: "Patricia Melke"

Hittade 1 uppsats innehållade orden Patricia Melke.

1. 1. Institutionaliserade recept i Trafikverket : En kandidatuppsats om kvalitetsstyrning och tjänstedesign

   Kandidat-uppsats, Södertörns högskola/Företagsekonomi

   Författare :Gina Melki; Patricia Melke; [2021]
   Nyckelord :Quality management; service design; organizations recipes; new public management; total quality management; institutional theory; Kvalitetsstyrning; tjänstedesign; organisationsrecept; new public management; total quality management; institutionell teori.;

   Sammanfattning : The purpose of the essay is to study why and how the Swedish Transport Administration has applied quality management and service design. This study applies the institutional theory and theory behind New Public Management. Total Quality Management and service design are used as study objects. LÄS MER