Sökning: "Terese Lundin"

Hittade 1 uppsats innehållade orden Terese Lundin.

1. 1. Kund- och medarbetarnöjdhet samt dess förbättringsmöjligheter : En studie gjord i en serviceleverans

   Kandidat-uppsats, Uppsala universitet/Institutionen för teknikvetenskaper

   Författare :Terese Johansson; Maria Lundin; [2019]
   Nyckelord :Customer satisfaction; Employee satisfaction; Improvement; Service quality; Service delivery; Förbättring; Kundnöjdhet; Medarbetarnöjdhet; Servicekvalitet; Serviceleverans; Tjänstekvalitet;

   Sammanfattning : The study has been made in association with a facility management company where the service delivery to a specific customer has been studied. The purpose of the study is to map the main factors that makes both the customer, and the employees that work in the delivery process, satisfied in order to get the rating for customer and employee satisfaction up. LÄS MER