Digital undervisning - här för att stanna?

Sammanfattning: In March 2020 the novel coronavirus COVID-19 forced Swedish universities to transfer from face-to-face learning to digital education. From one day to another, students could no longer interact with other students and teachers in a traditional classroom. The drastic change from face-to-face learning to digital education creates a unique situation and an interesting phenomenon to investigate. From a communicative perspective, we want to contribute to the research field of strategic communication. The research purpose of this study is to investigate in what way students’ internal communication satisfaction has been affected by digital education at Swedish universities. To fulfil the purpose, we conducted a quantitative survey with 221 respondents at Swedish universities and analysed the data through means and multiple regression analysis. The models and measurements used in this study are Communication Satisfaction Questionnaire, CSQ, Media Richness Theory, MRT, and Technology Acceptance Model, TAM. Findings show an average internal communication satisfaction level at 3,134 out of 5. We also found that Media Richness has a positive effect on students' internal communication satisfaction at Swedish universities.