Managing online workshops for diverse user groups : A case of redesigning a multi-user application

Sammanfattning: The participatory design previously proved to be a useful approach to design a system together with customers. Also, research has shown guidelines on managing distributed teams, which is now, during the Covid-19 pandemic, more relevant than ever. The gap that remains to be explored is the lack of guidelines on how to design a remote workshop in such a way that it enables people to share their work practice and picture their work contexts. In this work, we aim to gain knowledge about participants' abilities to collaborate online as well as accessing their different work processes by conducting a series of workshops involving a wide range of users. The results show that participants' hands-on performance was rather limited, and they tend to use more traditional ways of cooperation. Applying our methods, we were able to access details about the underlying processes of participants' work and their way of thinking that can be used to make the design of the workshop more suitable for participants.