Utvärdering av innovationsstöd inom eHälsa i Stockholms läns sjukvårdsområde

Sammanfattning: This thesis investigates how actors within the health care sector work with innovation and development of information technology products, also called eHealth. eHealth services is an expanding area which will play a vital role in tomorrow's health care system. Staffs within health care organizations do have a lot of ideas of how to develop and improve the work process and how to provide better health care. The study was performed at Stockholms läns sjukvårdsområde (SLSO) and the purpose of this project is to evaluate the support given by SLSO innovation gateway. Innovation gateway is an approach that has been spread to some of Sweden's county councils, where the aim is to take advantage of the staffs ideas and to develop products and services based on activities that contribute to improving health care. Interviews and observations have been made to understand the innovation environment in Stockholms läns lansting. This gave an understanding for which user-centred aspects that are important to consider when developing eHealth innovations. Aspects like security, usability and availability are essential to consider when creating innovations that create value for patients and employees. The results also showed that staffs need better support from the organization and an understanding and knowledge in information technology, law and project management to be able to manage and develop eHealth innovations. The study has also shown that the client, the project and developers must all be involved in the innovation process and work with the organization to succeed. It requires a reallocation of resources to enable SLSO to provide the demanded support.