MYNDIGHETER I OMSTÄLLNING En kvalitativ studie om digitalisering inom offentlig förvaltning

Sammanfattning: This study investigates how different governmental agencies in Sweden defines digitalization and how they include democratic values in the context of the digital process. The aim is also to look into if and how the authorities work to balance the digital divide in the work of digitalization. To obtain the purpose of this study, following questions was asked: • How do the authorities define digitalization in their internal work in relation to citizens? • What are the similarities and differences in how the authorities involve the democratic values of integrity, rule of law and efficiency in the digitalization process? • How do the authorities work to level the digital divide in society? The method used in this process is a qualitative study where the empirical material has been collected from policy documents and interviews. The gathered material has then been analyzed with a comparative analysis. The main conclusions are that the agencies defines digitalization differently. As for the democratic values, there are more similarities than differences within the authorities. Considering the digital divide they work with inclusion and strives to retain analog services as long as the citizens requires it.