Sustainability demands on internal and external providers of IT

Sammanfattning: The use of IT in companies is constantly expanding, and therefore, so is the energy consumption and carbon footprint from IT. If companies do not take steps towards more sustainable IT usage, the footprint will continue to expand, toxic metals will be used in hardware and the usage of world resources will not become more circular. Few studies are made regarding internal and external factors that affect the implementation of sustainable IT. Sustainability is seen as a “core IT objective” by 90% of European IT leaders. There is a knowledge gap concerning internal and external demands within sustainable IT, since no research studies have been found. The aim of this study is to understand what large companies in Sweden do to act more sustainably in their IT usage. What demands are put on suppliers to make more sustainable solutions and which demands are put on employees internally to make their IT usage more sustainable. The research question is: “What external sustainability demands do large companies put on their suppliers of IT systems and hardware, and what internal demands do the companies have on their own IT usage?”. This study will be carried out using survey as a research strategy. Data will be collected from semi-structured interviews with employees from nine different companies as well as the collection of internal documents and documents from the websites of the companies. The data analysis method used is thematic analysis. From the interviews with employees with high knowledge in the companies sustainable IT work, five themes with sixteen different demands were found. Five of the demands were identified as new that previous research has not addressed while the remaining eleven demands can be found in previous research. Some of the demands were repeated no matter how long the company have worked with sustainable IT, such as Recycling hardware, Increasing the life cycle, Involve employees in sustainable IT, Server location and Move to cloud computing. While other demands like System boundaries, Sustainable software development, and Sustainably developed software were more common among more mature companies within sustainable IT. This study found that the two most considerable demands are the external demand Hardware can be recycled and the internal demand Recycling hardware, which implies that circularity has become a more critical topic.