Kvalitetsuppföljnigar - en möjlighet för organisationslärande

Sammanfattning: In the public sector, both audit and quality control processes play a vital part in governance model of today. The magnitude of the usage of the concept is so vast that it has been said that we are living in the audit society. The discussions that prevail are not whether they are needed, but how they should be carried out. The aim of this study is to evaluate and analyze part of the described audit society, in order to be able to make proposals for improvement. A case study has been carried out at the Quality and development department within municipal social services administration. The study has reviewed the quality control process performed at this department from the perspective of Total Quality Management. The current situation was mapped through interviews, discussions and document studies that later on were analyzed to highlight different areas for improvement. The result shows a limiting dutiful ethical organizational culture with a strong focus on assignments and requirements, but less on responsibility and development. The study concludes that a cultural change is needed, a change that promotes organizational learning and continuous improvement.