Sökning: "Jacob Grentzelius"
Hittade 1 uppsats innehållade orden Jacob Grentzelius.
1. Identifying initial contacts and their functions within the service encounter
Master-uppsats, Karlstads universitet/Handelshögskolan (from 2013)Sammanfattning : Purpose – The aim of this paper is to create an understanding of what types of initial contacts exist within the service encounter and their functions for the interaction. Design/methodology/approach – To study the initial contact between the employee and the customer, we have used a qualitative approach where observations were the data collecting method. LÄS MER
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