En digital upplevelse för seniorer! : En studie i seniorers navigering och subjektiva upplevelse av webbplatser med digitala samhällstjänster

Sammanfattning: Previous research into the usability of public websites indicate that with increasing age, people’s use of websites decreases. It is unclear whether the elderly are able to use website to derive vital information, specifically from websites Vårdguiden 1177, Pensionsmyndigheten and Skatteverket. The aim of the current study is to investigate the effectiveness, efficiency, and user satisfaction of tree vital public websites in the elderly population (age >59). The paper covers previous research and defines the concept of usability. In order to assess senior’s impressions of the websites’ navigational usability, and the participants subjective experience, both quantitative and qualitative measures are used. Quantitative methods used for this study are a web questionnaire and system usability scale (SUS) surveys. Whereas observation of study participant is used as a qualitative measure. Results indicate that usability of the 3 websites is not satisfactory in the elderly population.