Att ständigt vara på sin vakt - sjuksköterskors upplevelser av hotfulla situationer på akutmottagningar : En litteraturstudie

Sammanfattning: Background: Physical and verbal aggression against healthcare staff, particularly nurses is an international concern. The emergency department is seen as a high-risk area for workplace aggression. Working as a nurse in such environment is demanding and involves facing a variety of risks and threats. Aim: To highlight nurses' experiences of threatening situations at emergency departments. Method: A literature study based on qualitative articles. Eleven articles were analysed and included. Results: How the nurse experience the threatening situation defines the outcome of the consequences. The nurses' experiences can be divided into three main themes; to constantly be on your guard, unseen and unheard, vulnerable and inadequate. The feeling of fear in their working environment effected the caring of all patients. Conclusion: The experience of threatening situations is individual and can be percieved in different ways. Often a feeling of fear and insecurity emerges. The patientcare is therefore negatively affected and nurses receive little support from the hospital management.