Processorientering i myndigheter : Framgångsfaktorer för att lyckas med ett processorienterat arbetssätt i en funktionsstyrd verksamhet

Sammanfattning: Organizations around the world are choosing to work more process-oriented due to the benefits that this approach provides. Lantmäteriet (Swedish Land Survey Authority), which is a function-based authority, has the ambition to achieve a higher process maturity and therefore, their process-oriented work needs to be improved. The purpose of the study is to investigate how process-oriented work functions in a function-driven organization and to identify some success factors that can contribute to a higher degree of process-oriented operations. Methods like interviews and benchmarking have been conducted to find out how other authorities work and to identify relevant success factors.   After processing the interviews, success factors have been identified in their process-oriented work. Relevant key performance indicators, knowledge and understanding of the process by management, and an agile approach are all examples of factors that can increase the process maturity of an authority. The study is primarily aimed at contributing to Lantmäteriets ambitions, but the empirical and theoretical framework that has been developed can also contribute to other Swedish authorities' ambitions to achieve higher process maturity. Since Swedish authorities need to consider Sweden's law and guidelines, and they are designed in a specific way, the study must limit itself to find success factors that are more applicable to Lantmäteriet.