Personalomsättning i svensk socialtjänst - en hypotesprövande studie av Herzbergs tvåfaktorsteori som förklaringsmodell till mobilitet bland socialsekreterare.

Sammanfattning: Herzberg developed a theory to explain which factors were important for employees to experience satisfaction in the workplace. Herzberg’s two-factor theory suggests that high motivation factors, such as responsibility and personal growth lead to greater job satisfaction. Furthermore, the theory suggests that low hygiene factors, such as working conditions and coworker relations can contribute to low job satisfaction. This study aimed to test two hypotheses based on Herzberg’s theory and test if the theory applies to the modern workplace. We chose social workers from 11 municipalities in Sweden as our focus population to examine whether Herzberg’s theory can be used to explain the high staff turnover within social services in Sweden. Our first hypothesis was that there would be a correlation between high motivation high hygiene factors and job satisfaction. The second hypothesis was that there would be a correlation between low motivation and low hygiene factors and job satisfaction. Furthermore this study aimed to explore whether perceived job satisfaction is correlated with the likelihood of searching for a new job and to explore which factors contributed to satisfaction at the workplace. By using an online questionnaire design we explored what social workers think of their workplace and whether they experience satisfaction related to their job. This study's findings indicate a correlation between motivation factors and work satisfaction as well as hygiene factors and job satisfaction. Therefore our hypotheses were confirmed. Furthermore, the results showed that job satisfaction did not predict job seeking. However, we found that hygiene factors were most important for participants when considering changing jobs or staying at the current workplace but motivation factors were considered most important for experiencing satisfaction at the workplace.