Att bli vårdad på akutmottagningen : En litteraturöversikt ur ett patientperspektiv

Sammanfattning: Background: The emergency department is available all hours of the day for patients who have suffered an acute injury or illness. The nurses' experience work in the emergency department as hectic and stressful. Heavy workloads and overcrowding make the nurses feel anxious and frustrated that they cannot provide optimal care to the patients. According to chosen nursing scientific theory, care can be experienced as caring or uncaring. Laws and governing documents that the health and medical care must comply with and the nurses' area of responsibility appear. Aim: To describe patients’ experiences of care in the emergency department. Method: General literature review based on eleven articles with a qualitative approach and four articles with a quantitative approach. Results: Six categories were identified in the analysis; The importance of communication, The importance of information, The importance of the encounter, The importance of security, the importance of time spent waiting and the importance of surroundings. It emerged that the patients' experiences of being cared for in the emergency department varied. The patients experienced a lack of communication and information. The patients experienced different encounters, long waiting times and a hectic environment. These experiences resulted in anxiety and discomfort. When the nurses were well versed in their work, the patients felt more secure and trusted the nurses. Conclusion: Positive and negative experiences are identified by patients in the emergency department. The healthcare staff needs continuous training, improvement of the environment is required to improve the patients' experience of care.