Upphandling av digitala trygghetslarm Finns det plats för innovation?

Detta är en Kandidat-uppsats från Institutionen för tillämpad informationsteknologi

Författare: Therése Oresten; [2017-09-05]

Nyckelord: offentlig sektor; innovation; standarder;

Sammanfattning: Sweden has an aging population and it is estimated that 25% of the population will be over 65 years ofage by the year 2060. Many elderly people are healthy enough to be living in their homes, but theyare in need of an alarm that they can use in case of emergency. Social care alarm is a service that hasexisted for decades in Sweden and relied on analogue technology using the landline telephones.However, it is decided that all Sweden's municipalities will replace their analogue social care alarmswith digital ones, which many municipalities are about to implement. In replacing these alarms, therecould be room for new ideas and thoughts that would change how the social care alarm will work.Since a public procurement contract is remedied by many aspects, such as the requirement to complywith the Public Procurement Act (LOU), the process mentioned is a complex matter. Theoriesconcerning obstacles and facilitators in public sector innovation include factors such as organizationalstructure, individuals’ unique conditions, economics and what kind of strategy an authority applies forthe design of standards. The study examines what those who recently participated in the procurementof digital social care alarms consider relevant to innovation. The research question is as follows: Whatfactors do local representatives consider to inhibit or promote innovation in the procurement ofdigital social care alarms? To try to find the answer to the question, representatives from threemunicipalities that had been collaborating in the procurement of digital social care alarms wereinterviewed. Their answers were grouped into themes and analysed. The answers were also discussedin relation to relevant literature. The conclusion is that the factors that respondents indicate asdetermining whether they could be innovative or not can be grouped in the following areas:collaboration with other municipalities, ability to utilize each other's competencies, frameworkagreement and LOU, suppliers’ ability to deliver a solution, the personal commitment of individualsand the economy. Managing taxpayers' money responsibly is used as an argument both for beinginnovative and for choosing a more well-tried solution. The difficulties in being innovative incooperation with the suppliers was expressed by several respondents, and is partly reflected in theliterature. Respondents' approach to innovation is analysed in relation to the concept of digitalmaturity. The study argues that individuals within government may have different opinions regardingwhat degree of digital maturity the authority should have. This can in turn affect how individuals inthese organizations look at innovation in procuring digital social care alarms.

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