Från ax till limpa : Verksamhetsprocessen vid framtagande av applikationer till handdatorer på Fazer Bageri AB

Sammanfattning: Human Computer Interaction (HCI) is a broad discipline that studies different concerns regarding interactive systems’ development. One of the major interest points within the discipline is the reasoning behind building specific functionality into computers and the long-term effects that usage of systems will have on humans. Within Human Computer Interaction there are theories and frameworks how to involve a user in the process of developing new systems. In this paper focus is applied to the development process within developing applications for Enterprice Digital Assistants (EDA) and to what extent the end-users are involved in the process. Fazer Bageri AB has been choosen to represent a business corporation that uses handheld computers in their everyday tasks. The method used to gather information for this study has been by performing interviews and observations with key stakeholders at Fazer Bageri AB and MobiOne AB. Fazer Bageri AB is the purchaser, customer and user of the handheld computer applications that MobiOne AB developed. The result shows that the end-users were only involved in the end of the developing process. We found that one of the main reasons for this is that there are not any resources for supporting involvement of the end-users. Within user-centric design there are many aspects to consider, but one of the most prominently is to establish a mutual understanding by all persons involved in the project, from developers to end-users about the importance of involving users throughout the development. We also found that there is no routine established for securing that the information about different updates in the handheld computers reaches the end-users. The development process demonstrates that Fazer Bageri AB uses a traditional system development philosophy rather than a user-centric system development philosophy.