Sökning: "Customer-support Service"

Visar resultat 16 - 20 av 40 uppsatser innehållade orden Customer-support Service.

  1. 16. Design and Implementation of Customer Support Awareness Dashboard

    Master-uppsats, Lunds universitet/Ergonomi och aerosolteknologi

    Författare :Johan Westerlund; Carl Rygart; [2016]
    Nyckelord :Telavox; interaction design; user experience; development; user-centered design; user engineering; Technology and Engineering;

    Sammanfattning : Customer relation is an important factor in service minded sectors, and providing a flawless support to compliment that service can be an important factor while having customers. This puts support personnel in a crucial role to handle problems that the customer requests, but also see to it that the problems never happen. LÄS MER

  3. 17. Customer Support Process Analysis : Using statistics and modeling to analyze a global customer support process

    Uppsats för yrkesexamina på avancerad nivå, Umeå universitet/Institutionen för matematik och matematisk statistik

    Författare :Tobias Björch; Fredrik Strålberg; [2016]
    Nyckelord :;

    Sammanfattning : A key challenge for a company with global support is to provide qualitative service to their customers. Management of global support centers has to consider customer requirements, service agreements, budget, resources and more. Therefore, management has a limited room for testing new approaches, especially in global operations. LÄS MER

  4. 18. A graph database management system for a logistics-related service

    Kandidat-uppsats, KTH/Skolan för informations- och kommunikationsteknik (ICT)

    Författare :Marcus Walldén; Aylin Özkan; [2016]
    Nyckelord :Graph database; Relational database; Prototype; Logistics; Graph analysis; NoSQL; Grafdatabas; Relationsdatabas; Prototyp; Logistik; Grafanalys; NoSQL;

    Sammanfattning : Higher demands on database systems have lead to an increased popularity of certain database system types in some niche areas. One such niche area is graph networks, such as social networks or logistics networks. LÄS MER

  5. 19. The Migration Measurement Model - How to Measure the Success of a Channel Migration in Customer Support

    M1-uppsats, Lunds universitet/Produktionsekonomi

    Författare :Anna Rengstedt; [2014]
    Nyckelord :customer migration; web-based self-service; service channels; support metrics; customer behavior; Technology and Engineering;

    Sammanfattning : Purpose: The purpose of this thesis is to develop a theoretical framework that enables a company to measure the success of an initiative that migrates customers from one channel to another, in order to improve or upgrade the way of handling customer support between the company and its end customers. Methodology: The strategy for this thesis was to carry out an iterative case study - theory-led by explaining the causes of events and processes from the literature, and discovery-led by exploring the key issues in ACTIVE Network‟s migration. LÄS MER

  7. 20. Faktorer som påverkar vad som outsourcas : En fallstudie vid ett verkstadsbolag

    Kandidat-uppsats, Högskolan Väst/Avd för företagsekonomi

    Författare :Johan Le; Andreas Tamas; [2014]
    Nyckelord :Outsourcing; Verkstadsbolag; organisation;

    Sammanfattning : Fallstudien "Faktorer som påverkar vad som outsourcas (- en fallstudie vid ett verkstadsbolag)" i kursen Examensarbete i företagsekonomi – kandidatexamen med inriktning mot redovisning, VT 2014 har genomförts av Johan Le och Andreas Tamas. Den moderna varianten av outsourcing har i takt med globaliseringen blivit alltmer populär, byggts på och förändrats sedan dess utveckling på 70-talet. LÄS MER