Sökning: "Customer-support Service"

Visar resultat 21 - 25 av 40 uppsatser innehållade orden Customer-support Service.

  1. 21. How to enhance Shareholder Value through a Customer support in the Insurance industry : A business driven approach towards business intelligence

    Master-uppsats, KTH/Skolan för informations- och kommunikationsteknik (ICT); KTH/Industriell ekonomi och organisation (Inst.)

    Författare :Peter Smogner; Johnson Niklas; [2013]
    Nyckelord :;

    Sammanfattning : An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. LÄS MER

  3. 22. How Customer Support Service works for small companies in hospitality industry in Sweden? : A study of a small hotel in Karlstad.

    Master-uppsats, Handelshögskolan

    Författare :Basharat Hanif; Hammad Saleem; [2013]
    Nyckelord :Customer support service; switching behaviour; customer loyalty; customer complaining behaviour; service quality;

    Sammanfattning : .... LÄS MER

  4. 23. The role of Customer experience in online retail quality: Investigating the effect of online customer experience on customer satisfaction and loyalty intentions

    Magister-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Lyudmila Vafaeva; [2013]
    Nyckelord :online customer experience; online retail; retail quality; service quality; Social Sciences;

    Sammanfattning : Online retail is playing an ever increasing role in business today and one of the critical tasks in online retail management is the understanding of how to create an offering that would yield maximum value for the consumers and differentiate the retailer from competition. If an online retailer understands how the online retail offering is perceived and evaluated by customers, it becomes possible to identify how to manage these evaluations and influence them in a direction necessary for the retailer. LÄS MER

  5. 24. Finalization of a lean manufacturing process within the customer support service of Latécoère

    Master-uppsats, KTH/Industriell produktion

    Författare :Thomas Cadro; [2013]
    Nyckelord :;

    Sammanfattning : This master thesis proposes the implementation of a Lean Manufacturing process within the customer support service of Latécoère. The origin of the need comes from a demand of our most important customer: Airbus, to set up a Lean process based on Value Stream mapping (VSM). When I arrived in January in Latécoère, the process was already started. LÄS MER

  7. 25. How to enhance Shareholder Value through a Customer support in the Insurance industry : A BUSINESS DRIVEN APPROACH TOWARDS MOBILE- AND SELF-SERVICE- BUSINESS INTELLIGENCE

    Master-uppsats, KTH/Industriell Management

    Författare :Peter Smogner; Niklas Johnson; [2013]
    Nyckelord :Insurance industry; Customer Support; Call-Centre; Business Intelligence; Self-Service Business Intelligence; Mobile Business Intelligence; Shareholder Value; Value creation; Value drivers; Lean Service; Systems Thinking; Strategic Management; Operational Strategy; Outside-in thinking; Performance Management; Customer Retention; Customer Satisfaction; Service Quality.;

    Sammanfattning : An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. LÄS MER