Sökning: "attitude towards SST"

Hittade 5 uppsatser innehållade orden attitude towards SST.

  1. 1. The use of retail self checkout systems and its influence on the experiences of the Swedish shopper

    Kandidat-uppsats, Malmö universitet/Institutionen för datavetenskap och medieteknik (DVMT)

    Författare :Pontus Berg Nordström; Kin Lok Lee; [2023]
    Nyckelord :Self-service technology SST ; User satisfaction; Human Computer Interaction HCI ; Information and Communication Technology ICT ; Service Quality; Consumer attitudes; Technological Innovation; Supermarkets; Retailing.;

    Sammanfattning : Traditional retail with personal service is becoming scarce. The personal interaction is replaced with self service alternatives, and the consumer is now seen as a co-service producer. LÄS MER

  3. 2. Customer satisfaction and SST - How can these two factors come to be? : A quantitative research study on the impact of self service technology on customer satisfaction in the healthcare sector

    Uppsats för yrkesexamina på avancerad nivå, Umeå universitet/Företagsekonomi

    Författare :Lovisa Sundin; Sai Bhalerao; [2022]
    Nyckelord :;

    Sammanfattning : The main purpose of conducting this study is to investigate the effects of factors capturingthe use of SST on attitude towards SST and customer satisfaction in the public healthcaresector. More specifically, the study examines the impact of technology readiness, needfor human interaction, perceived trust, perceived usefulness and perceived ease of use onattitude towards SST and customer satisfaction. LÄS MER

  4. 3. To SST, or not to SST, that is the question : En studie om self-service technology inom hotellbranschen

    Master-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Carl af Ugglas; Raqiq Hyder; [2020]
    Nyckelord :Self-service technologies; High-touch; High-tech; Adoption decisions; Implementation strategy; Perceived customer acceptance; Technology readiness;

    Sammanfattning : Purpose: This study examines how hotels manage digitization within the industry. Specifically it seeks to examine how managers view decisions and strategies for implementing SST in relation to hotel guest’s acceptance. Design/methodology/approach: This study has assumed a mixed methods methodology. LÄS MER

  5. 4. Where are you? : A qualitative investigation of self-service technology in the hotel industry

    Master-uppsats, Umeå universitet/Företagsekonomi

    Författare :Sara Fredriksson; Anna Schmidt; [2019]
    Nyckelord :self-check-in; SST in the hotel industry; SST customer roles; attitude towards SST; value creation in SST encounters; SST co-production;

    Sammanfattning : Throughout the last years, the service encounter has gone through drastic changes due to rapid technological developments. The research area of service marketing is therefore putting a stronger focus on the academic field of technology-infused service encounters. LÄS MER

  7. 5. How to compete effectively with self-service technologies : The impact of technology readiness and the technology acceptance model on self-scanning

    Master-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Emil Lundberg; [2017]
    Nyckelord :Retail; self-service technology; self-scanning; technology acceptance model; technology readiness; perceived usefulness; perceived ease of use;

    Sammanfattning : Problem: Due to the promises of retailer benefits, self-service technologies (SSTs) are becoming a common sight in the Swedish grocery retail setting. The mere installation of SSTs is yet not enough to make the consumer adopt them. LÄS MER