Sökning: "SST in the hotel industry"

Hittade 4 uppsatser innehållade orden SST in the hotel industry.

  1. 1. Booming or Baffled : Investigating Baby Boomers’ Attitudes Toward Self-Service Technology and Personal Service Encounters in the Hotel Industry

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Författare :Joan Parvazi Nia; Daniel Regnér; [2023]
    Nyckelord :service encounter; self-service technology; SST; customer experience; baby boomers; BB; hotel industry; attitude; hospitality;

    Sammanfattning : The hospitality industry is increasingly incorporating self-service technology, suchas online booking systems, automated check-in and check-out, and in-roomtechnology, to enhance the customer experience and streamline operations. However,there is limited research on the adoption and usage of self-service technology bybaby boomers (BB) in this industry. LÄS MER

  3. 2. Självincheckning & personlig service på hotell : den perfekta balansen?

    Kandidat-uppsats, Södertörns högskola/Turismvetenskap

    Författare :Amir Kanawati Tkhakakhov; Marina Kanjevic; Tilde Sämfors; [2023]
    Nyckelord :Self-service technologies; personal service; SST; hotel experience; young hotel guests; check-in; check-out; expectations.; Självserviceteknologi; personlig service; SST; hotellupplevelse; unga hotellgäster; incheckning; utcheckning; förväntningar; nöjdhet;

    Sammanfattning : This qualitative study investigates how check-in and check-out self-service technology (SST)for hotels affects the hotel experience of young hotel guests. Following study also focuses onevaluating whether the current SST technology meets the expectations of these young guests. LÄS MER

  4. 3. To SST, or not to SST, that is the question : En studie om self-service technology inom hotellbranschen

    Master-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Carl af Ugglas; Raqiq Hyder; [2020]
    Nyckelord :Self-service technologies; High-touch; High-tech; Adoption decisions; Implementation strategy; Perceived customer acceptance; Technology readiness;

    Sammanfattning : Purpose: This study examines how hotels manage digitization within the industry. Specifically it seeks to examine how managers view decisions and strategies for implementing SST in relation to hotel guest’s acceptance. Design/methodology/approach: This study has assumed a mixed methods methodology. LÄS MER

  5. 4. Where are you? : A qualitative investigation of self-service technology in the hotel industry

    Master-uppsats, Umeå universitet/Företagsekonomi

    Författare :Sara Fredriksson; Anna Schmidt; [2019]
    Nyckelord :self-check-in; SST in the hotel industry; SST customer roles; attitude towards SST; value creation in SST encounters; SST co-production;

    Sammanfattning : Throughout the last years, the service encounter has gone through drastic changes due to rapid technological developments. The research area of service marketing is therefore putting a stronger focus on the academic field of technology-infused service encounters. LÄS MER