Sökning: "lejla sweden"

Visar resultat 11 - 11 av 11 uppsatser innehållade orden lejla sweden.

1. 11. E-banking and Service Quality Online

   Magister-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

   Författare :Lejla Charif; Marcus Aronsohn; Huseyn Charif; [2006]
   Nyckelord :e-banking; service quality; servqual; human-computer interaction theory; swedish banking industry; Management of enterprises; Företagsledning; management; Business and Economics;

   Sammanfattning : This thesis will present and discuss e-banking of four major banks in Sweden and the provided service quality required maintaining a good relationship to their customers. The thesis is based on interviews with representatives from the four banks and theories from researches within the field. LÄS MER