Sökning: "satisfaction E-commerce"

Visar resultat 1 - 5 av 113 uppsatser innehållade orden satisfaction E-commerce.

1. 1. Context-Aware Fashion Recommender Systems to Provide Intent-based Recommendations to Customers

   Master-uppsats, Stockholms universitet/Institutionen för data- och systemvetenskap

   Författare :Edda Waciira; Marah Thomas; [2023]
   Nyckelord :e-commerce; Fashion Recommendation Systems; Machine Learning; Recommendation Systems;

   Sammanfattning : In recent years, Recommendation Systems have revolutionized how social media and ecommerce are used. Fashion Recommendation Systems have made it easier for customers to do shopping, by recommending items to them based on various factors, such as their previous orders, and their similarities to other users. LÄS MER

3. 2. Leveransalternativ inom E-handel : Vilka faktorer påverkar konsumenters val av leveransalternativ vid onlinehandel i Sverige?

   Kandidat-uppsats, Malmö universitet/Institutionen för Urbana Studier (US)

   Författare :Kai Kouweik; Jaouad Mrika; [2023]
   Nyckelord :Last mile; e-commerce; home delivery; Buy-Online-Pickup-in-Store; self-collection services; Sista milen; e-handel; hemleverans; hämtning i butik; utlämningsställen;

   Sammanfattning : In recent years, the requirements for last mile deliveries have increased and therefore it has become important for e-commerce companies to offer their customers different delivery methods to meet their requirements. Because of these increasing demands and requirements, suppliers are given stronger reasons to evolve their delivery methods to achieve a balance between customer satisfaction and efficiency. LÄS MER

4. 3. Impact of Product Customization Interface Design on Customer Satisfaction : A user experience study in e-commerce websites

   Kandidat-uppsats, Linköpings universitet/Institutionen för datavetenskap

   Författare :Henrik Björkander; Emily Fong; Oscar Hoffmann; Emma Larsson; Joel Melkersson Dalén; Fredrik Ramberg; Julia Stenvall; Elin Wallin; [2023]
   Nyckelord :;

   Sammanfattning : .... LÄS MER

5. 4. Returning fashion items has never been easier : A qualitative multiple case study regarding the challenge of designing a return policy that benefits the consumer, the corporation and the environment

   Kandidat-uppsats, Linnéuniversitetet/Institutionen för management (MAN)

   Författare :Lucas Alsbjer; Joel Lindholm; [2023]
   Nyckelord :E-tailers; Product Returns; Return Management; Consumer Behaviour; Return Policies; Reverse Logistics; Green Supply-Chain Management; Sustainability; Fashion Industry;

   Sammanfattning : An escalating concern about the environment amongst the general population, businesses trying to make their way forward on the hunt for market shares and profitability, and customers that nowadays are used to extreme flexibility in their purchase and return process due to the immense growth of e-commerce. These observations can all be considered facts, but do they correlate with each other when a customer tries on a pair of pants and decides to return them to the retailer? The purpose and reason for why this thesis was conducted was to gain an understanding of how fashion e-tailers in Sweden balance the needs of consumers, company finances and environmental concerns when designing their return policy. LÄS MER

7. 5. AI-BASED CHATBOTS ATTRIBUTES EMPLOYING NATURAL LANGUAGE PROCESSING, CONTRIBUTING TO CUSTOMER SATISFACTION : A Quantitative Study on investigating the effect of AI Chatbots attributes with NLP on Customer Satisfaction in E-commerce.

   Kandidat-uppsats, Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

   Författare :Helja Bordbar; Aya Almoghrabi; [2023]
   Nyckelord :;

   Sammanfattning : This paper performed a study to discover the effect of AI-based chatbots employing Natural Language Processing (NLP) on customer satisfaction within E-commerce. Our research has employed a quantitative research approach, utilizing surveys to gather data on interactions with AI chatbots and how it affects satisfaction levels. LÄS MER