Kan kunskapsöverföring effektiviseras?

Sammanfattning: Knowledge is very important when working within an organization, partly knowledge of its tasks but also knowledge of the organization and how it works. In order for the knowledge to be retained within the company, a functioning knowledge transfer between employees and new employees is required. This can also be done by digitalization of processes and routines. In this study, we investigate whether knowledge transfer within IT departments can be made more efficient and, if so, how.     During this study, we have collaborated with the pension company Alecta and their IT department. We did an interview with the chief architect at Alecta and a survey that employees in the IT department responded to. The reason for this was to collect both qualitative and quantitative data to gain a deep and broad understanding of the knowledge transfer at the company. This type of study is called triangulation, which is an application and combination of several research strategies in the same study.    The results of this study showed that it is possible to make knowledge transfer more efficient. What we could see from the result was that physical dialogues when you need help and misinterpretation of concepts created an inefficiency in the knowledge transfer process. Based on the interview and the survey, we could see a connection where the human factor is most important when it comes to the efficiency of knowledge transfer. On the other hand, the results also showed that digital means and tools can facilitate the processes within the knowledge transfer and thereby also make it more efficient.